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(+60) 129 322 925

Sydney Access Consultants (Malaysia) Plt
Unit 37-02 (East Wing), Q Sentral,
2A, Jalan Stesen Sentral 2,
Kuala Lumpur Sentral,
50470 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur

Accessible Tourism

Accessible tourism enables all people to participate in and enjoy tourism experiences. More people have access needs, whether or not related to a physical condition. For example, older and less mobile people have access needs, which can become a huge obstacle when travelling or touring. Thus, accessible tourism is the ongoing endeavour to ensure tourist destinations, products and services are accessible to all people, regardless of their physical limitations, disabilities or age. This includes publicly and privately owned tourist locations, facilities and services.

For persons with disabilities, travelling can be a challenge, as finding the information on accessible services, checking luggage on a plane, booking a room to fulfil access needs, often prove to be difficult, costly and time-consuming.

Challenges for persons with disabilities include:
• Untrained professional staff capable of informing and advising about accessibility issues
• Inaccessible booking services and related websites
• Lack of accessible airports and transfer facilities and services
• Unavailability of adapted and accessible hotel rooms, restaurants, shops, toilets and public places
• Inaccessible streets and transport services
• Unavailable information on accessible facilities, services, equipment rentals and tourist attractions

Accessibility is also an important aspect of realizing the rights of the world’s ageing population. As we grow older, our chance of experiencing a permanent or temporary disability is increased. A focus on accessibility can therefore ensure that we are able to participate fully in our societies well into our older years. Accessibility also benefits pregnant women and persons who are temporarily rendered immobile.

The improvements to physical and service infrastructure that come with a focus on accessibility also encourage a more multigenerational focus in development planning. For families with small children, accessible infrastructure – particularly in transportation, city planning and building design – improves the ability of these families to participate in social and cultural activities.

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