Frequently Asked Questions (FAQ) – MS 1184:2014 and Inclusive Design in Malaysia
Welcome to our practical FAQ section. We answer the questions we hear most from architects, developers, building owners, and local authorities in Kuala Lumpur, Selangor, and across Malaysia. Our focus is on sensible, cost-effective solutions that meet MS 1184:2014 (Universal Design and Accessibility in the Built Environment) and UBBL By-Law 34A — while making buildings work better for the whole community.
Need project-specific advice? Contact our Kuala Lumpur team today: +60 3-2779 7117 | This email address is being protected from spambots. You need JavaScript enabled to view it.
1. What is MS 1184:2014?
It is Malaysia's official code of practice for universal design and accessibility in buildings (Second Revision). It covers ramps, lifts, toilets, parking, doors, signage, and more — ensuring safe, comfortable access for everyone.
2. Why must my project follow MS 1184:2014?
Compliance is required under UBBL By-Law 34A for most public and commercial buildings. Meeting the standard gives fast approval, reduces complaints, boosts property value, and creates welcoming spaces for all users — including families, elderly people, and delivery staff.
3. What exactly does UBBL By-Law 34A require?
It mandates barrier-free access to enter, move around, and exit buildings for people with disabilities (except purely private homes). The simplest way to comply is by following MS 1184:2014 guidelines.
4. Do I need an access consultant for a small shophouse or renovation?
Yes — even small works must comply. A quick, site-specific review from us often saves money by recommending simple fixes instead of expensive changes later.
5. How much extra does proper access compliance really cost?
Typically 1–2% or less of the total project cost when planned from the start. Many features (wider doors, level entries, smart layouts) improve usability for everyone and often pay for themselves through fewer future adjustments.
6. What is universal design, and why is it better than basic “disabled access”?
Universal design removes barriers so the building suits everyone — wheelchair users, parents with prams, older residents, delivery teams, and children. It is thoughtful inclusion from the beginning, not an add-on.
7. Can we use performance solutions instead of strict rules?
Yes. We prepare evidence-based performance solutions that meet the spirit of MS 1184:2014, giving you design flexibility and often lower costs.
8. Do you help with accessible parking and drop-off areas?
Yes — we design practical layouts with correct dimensions, signage, kerb ramps, and safe paths that work for cars, taxis, ambulances, and vans.
9. What makes a toilet truly accessible?
Correct grab rails, turning space, transfer areas, lever taps, emergency calls, and proper door operation — all per MS 1184:2014 — so anyone can use it safely and comfortably.
10. How can I upgrade an existing building without major demolition?
We specialise in practical, low-disruption fixes: portable ramps, minor level adjustments, signage, and toilet refits that satisfy authorities.
11. Do you prepare access reports for DBKL, MBPJ, or other authorities?
Yes — professional audit reports, compliance statements, and submissions accepted by DBKL, JKM, KPWKM, and other bodies.
12. What is Specialist Disability Accommodation (SDA), and can you design it in Malaysia?
SDA is high-standard housing for people with significant disabilities (High Physical Support or Improved Liveability). Our team has delivered 10+ SDA projects, blending NDIS rules with MS 1184:2014 compliance.
13. Do your Malaysian architects understand Australian NDIS/SDA standards?
Yes — our Kuala Lumpur team works daily with AS 1428, AS 4299, and NDIS SDA while delivering local-compliant designs. We bridge both systems smoothly.
14. Can you advise on accessible lifts and platform lifts?
Yes — we specify appropriate sizes (Type 1, 2, stretcher per MS 1184:2014 Amendment 1) and practical alternatives when full lifts aren't possible.
15. What about access in mosques and heritage religious buildings?
We have hands-on experience (e.g., 2024 Masjid Jamek audit with PAM SCR) delivering respectful, heritage-sensitive solutions that meet MS 1184:2014.
16. Do you offer training or CPD for architects and contractors?
Yes — practical workshops and site training on MS 1184:2014, universal design, and avoiding common compliance issues.
17. How early should I involve an access consultant?
At concept or schematic design stage. Early advice prevents costly redesigns and delivers simpler, better outcomes.
18. Are your consultants qualified and insured?
Yes — senior team members hold Qualified Access Consultant status (ACAA/Diploma), LAM/PAM registration, and professional indemnity cover (up to A$5M per claim equivalent).
19. What is the difference between accessible and adaptable housing?
Accessible housing works immediately for wheelchair users. Adaptable housing (AS 4299 style) can be modified easily later. We design both to fit your needs and budget.
20. Do you work on childcare centres and schools?
Yes — inclusive designs that meet MS 1184:2014 plus child-safety standards for welcoming, safe environments.
21. How do I get NDIS Special Disability Reports for Malaysian SDA projects?
Our team prepares full NDIS-compliant reports for Australian project approvals, while in Malaysia, we ensure the building meets Malaysian rules, and our advice is informed by our Malaysian hybrid approach to the Australian SDA design standards.
22. Can better access also improve fire evacuation safety?
Yes — we integrate accessible paths, refuges, and evacuation lifts that protect everyone in emergencies. We always prepare a safe design plan, having emergency evacuation plans documented prior to constrution.
23. Do you handle heritage or older buildings?
Yes — sympathetic upgrades that respect cultural value while achieving practical access.
24. What is included in a full access audit?
Site inspection, detailed report with photos, MS 1184:2014 compliance checklist, prioritised recommendations, and cost estimates.
25. How long does an access audit take?
Small sites: 1–2 days. Larger/complex: 3–5 days, with report delivered in 7–10 working days.
26. Do you offer remote consulting outside Kuala Lumpur?
Yes — our Shah Alam/KL and Australian teams support projects nationwide via video, BIM, and site photos.
27. Does strong access expertise help win government or PAM tenders?
Yes — many tenders now require universal design proof. Our track record and reports give you a real advantage.
28. What languages does your team speak?
English, Bahasa Malaysia, Mandarin, and Cantonese — clear communication for all clients.
29. Why choose AccessConsultants.asia?
We are the only firm with qualified access consultants and registered Malaysian architects working daily on both NDIS/SDA and MS 1184 projects — delivering practical, inclusive solutions that benefit the entire community.
30. How do I get started?
Call our Kuala Lumpur office on +60 3-2779 7117 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. We offer a free 15-minute initial chat to discuss your project and sensible next steps.
Last updated: February 2026 | Sydney Access Consultants (Malaysia) PLT